Privacy Policy

Privacy Policy – Hair Extensions Luxe

100% Real Human Hair Extensions

Effective Date: 02-04-2025

Hair Extensions Luxe values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit or make a purchase from our website.

1. Contact Information

If you have any questions regarding our privacy policy, data handling, or wish to exercise your privacy rights, you can contact us at:

Email: support@hairextensionsluxe.com
Address: C41,Mangolpuri Industrial Area Phase 1,New Delhi,India-110083

2. Personal Information We Collect

When you visit our website, we collect certain types of information to enhance your browsing experience and fulfill your orders. This includes:

A. Device Information

  • Purpose: To optimize website performance and enhance user experience.
  • Collected Data: IP address, browser type, time zone, device type, and browsing behavior.
  • Collection Method: Cookies, log files, web beacons, and tracking pixels.
  • Sharing: May be shared with analytics and advertising platforms such as Google and Meta.

B. Order Information

  • Purpose: To process your orders, arrange for delivery, and communicate with you about your purchase.
  • Collected Data: Name, billing and shipping address, email, phone number, and payment details (credit/debit card, PayPal, UPI, etc.).
  • Collection Method: Directly from you when you place an order.
  • Sharing: Shared with payment processors, delivery partners, and e-commerce platforms.

C. Customer Support Information

  • Purpose: To assist with inquiries, complaints, and order-related support.
  • Collected Data: Name, email, phone number, and order details.
  • Sharing: Used internally to provide customer support.

D. Marketing & Advertising Information

  • Purpose: To provide personalized offers and promotions.
  • Collected Data: Browsing behavior, past purchases, and email interactions.
  • Sharing: Shared with digital marketing platforms like Google Ads, Facebook, and Instagram.

E. Cookies and Tracking Technologies

  • Purpose: To store your preferences, track site performance, and personalize content.
  • Types of Cookies Used:
    • Essential Cookies: Necessary for website functionality.
    • Performance Cookies: Help us improve website efficiency.
    • Advertising Cookies: Used for targeted advertising.
  • Opt-Out: You can disable cookies through your browser settings.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  • Order Processing: To confirm and ship your purchases.
  • Customer Support: To resolve inquiries and provide assistance.
  • Marketing & Promotions: To send personalized offers via email, SMS, and social media ads.
  • Security & Fraud Prevention: To detect and prevent unauthorized transactions.
  • Legal Compliance: To fulfill legal and regulatory obligations.

4. Sharing of Personal Information

We do not sell or trade your personal information. However, we may share data with:

  • Third-Party Service Providers: Payment processors, shipping companies, and customer service platforms.
  • Legal Authorities: If required to comply with legal proceedings.
  • Advertising Partners: For targeted advertising on platforms like Google and Meta.

5. Your Rights

A. General Data Protection Regulation (GDPR) – For EEA Residents

If you are an EU resident, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to processing based on legitimate interest.
  • Data portability (transfer of your data to another service).
  • File a complaint with a data protection authority.

B. California Consumer Privacy Act (CCPA) – For California Residents

Under CCPA, you have the right to:

  • Know what personal data we collect.
  • Request deletion of your data.
  • Opt-out of data sharing for targeted advertising.

To exercise these rights, contact us at support@hairextensionsluxe.com.

6. Data Security Measures

We implement industry-standard security measures to protect your data:

  • SSL Encryption: Secure transmission of payment data.
  • Secure Access Controls: Limited access to personal data.
  • Fraud Prevention: AI-based risk detection for transactions.

7. Data Retention

  • We retain your personal information as long as necessary to fulfill our services.
  • You can request deletion of your data at any time.

8. Minors’ Privacy

Our website is not intended for individuals under the age of 18. If you are a parent or guardian and believe your child has provided personal data, contact us for removal.

9. Behavioral Advertising & Opt-Out

We use third-party advertising platforms to show relevant ads. You can opt-out via:

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

By using our website, you agree to this Privacy Policy.

For inquiries, email us at support@hairextensionsluxe.com.

Last Updated: 02-04-2025

 

Hair Extensions Luxe 100% Real Human Hair - Terms of Use

1. Introduction and Acceptance of Terms

Welcome to Hair Extensions Luxe (hereinafter referred to as "we," "us," or "our"). By accessing and using our website (www.hairextensionsluxe.com) and purchasing our 100% real human hair extensions and related products, you (the "user" or "customer") agree to be bound by these Terms of Use ("Terms"). Please read these Terms carefully before using our website or making a purchase. If you do not agree with any part of these Terms, you must not use our website or services.  

2. Product Information and Accuracy

  • Real Human Hair: We guarantee that all our hair extensions are made from 100% real human hair. However, due to the natural nature of the product, slight variations in color, texture, and length may occur.
  • Color Accuracy: We strive to display product colors accurately. However, monitor settings and lighting variations may affect how colors appear on your screen. We cannot guarantee that your monitor's display will perfectly match the actual product color.
  • Product Descriptions: We make every effort to provide accurate and detailed product descriptions. However, we do not warrant that product descriptions or other content are error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if any information is inaccurate at any time without prior notice.  

3. Use of the Website

  • Eligibility: By using our website, you represent that you are of legal age in your jurisdiction to enter into a binding contract.
  • Prohibited Uses: You agree not to use our website for any unlawful purpose or in any way that could damage, disable, overburden, or impair our website. Prohibited uses include, but are not limited to:
    • Uploading or transmitting viruses or other malicious code.
    • Collecting or tracking personal information of others.
    • Using the website for any fraudulent or illegal activity.
    • Interfering with or circumventing the security features of the website.

 

  • Account Information: If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.  

4. Orders, Payments, and Shipping

  • Order Acceptance: Your placement of an order does not constitute acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.  
  • Payment: We accept various payment methods, which will be displayed during the checkout process. You agree to provide accurate and complete payment information.  
  • Shipping: We ship our products both within India and internationally. Shipping times and costs may vary depending on your location.
    • International Shipping (DDU): Please note that international orders are shipped Delivered Duty Unpaid (DDU). You may be required to pay import duties, taxes, and fees upon delivery, which are not included in the purchase price. These charges are determined by your local customs authority and are your responsibility.
  • Shipping & Returns Policy: For more information regarding our shipping and return policies, please refer to our dedicated "Shipping Policy" and "Returns & Exchanges Policy" pages.

5. Returns and Exchanges

  • Return Policy: We have a specific return and exchange policy that outlines the conditions and procedures for returning or exchanging products. Please refer to our "Returns & Exchanges Policy" for detailed information.  
  • International Returns: Due to logistical complexities and customs regulations, we do not accept returns or exchanges on international orders.

6. Intellectual Property

  • Copyright and Trademarks: All content on our website, including text, graphics, logos, images, and software, is the property of Hair Extensions Luxe and is protected by copyright and trademark laws.
  • Limited License: We grant you a limited, non-exclusive, and non-transferable license to access and use our website for personal, non-commercial purposes.  

7. User-Generated Content

  • Reviews and Comments: If you post reviews, comments, or other content on our website, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content.  
  • Responsibility: You are solely responsible for the content you post and agree that it will not violate any third-party rights or contain unlawful, abusive, or obscene material.

8. Privacy Policy

  • Data Collection and Use: We collect and use your personal information in accordance with our Privacy Policy. Please review our Privacy Policy to understand our practices.  
  • Data Security: We take reasonable measures to protect your personal information, but we cannot guarantee absolute security.  

9. Limitation of Liability

  • Disclaimer: Our website and products are provided "as is" without any warranties, express or implied.
  • Liability: We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or products.  
  • Indemnification: You agree to indemnify and hold Hair Extensions Luxe harmless from any claims, losses, or damages arising from your breach of these Terms.

10. Governing Law and Dispute Resolution  

  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of India.
  • Dispute Resolution: Any disputes arising from these Terms shall be resolved through negotiation and, if necessary, through arbitration in accordance with the laws of India.  

11. Changes to Terms of Use

  • Updates: We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website.  
  • Review: It is your responsibility to review these Terms periodically for changes.  

12. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

support@hairextensionsluxe.com

 +91 7291824563