Privacy policy
Privacy Policy
Effective Date: March 2026
Hair Extensions Luxe (operated by Hair Envy LLP, registered in India) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website hairextensionsluxe.com, make a purchase, or interact with us through any channel.
Information We Collect
Personal Information You Provide: When you create an account, place an order, book an appointment, or contact us, we collect your name, email address, phone number, shipping address, billing address, and payment information.
Order Information: Details of products you purchase, order history, payment method, shipping preferences, and transaction records.
Communication Data: Messages you send us via email, WhatsApp, phone calls, contact forms, or social media, including the content of those messages and your contact details.
Browsing Data: When you visit our website, we automatically collect your IP address, browser type, operating system, device information, pages visited, time spent on pages, referring website, and click patterns through cookies and similar technologies.
Consultation Data: Information shared during video consultations or in-store appointments, including hair type, preferences, and photographs you provide for colour matching.
How We Use Your Information
• To process and fulfil your orders, including shipping and delivery notifications
• To communicate with you about your orders, appointments, and customer service inquiries
• To personalise your shopping experience and recommend products based on your preferences
• To send you marketing communications (only with your consent) about new products, promotions, and hair care tips
• To improve our website, products, and services through analytics and feedback
• To prevent fraud and ensure the security of our website and transactions
• To comply with legal obligations and resolve disputes
Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings. The types of cookies we use include:
• Essential Cookies: Required for website functionality such as shopping cart, checkout, and account login
• Analytics Cookies: Help us understand how visitors use our website (via Google Analytics 4)
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (via Google Ads and Meta Pixel)
• Preference Cookies: Remember your settings such as language, region, and recently viewed products
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We share your information only with:
• Payment Processors: Razorpay and other payment gateways to process your transactions securely
• Shipping Partners: Courier and logistics companies to deliver your orders
• Analytics Providers: Google Analytics, Microsoft Clarity, and similar tools for website analysis
• Marketing Platforms: Google Ads, Meta (Facebook/Instagram), and WhatsApp Business (AiSensy) for advertising and communication, only with your consent
• Legal Authorities: If required by law, court order, or government regulation
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, maintain your account, comply with legal obligations, and resolve disputes. Order data is retained for a minimum of 8 years as required by Indian tax and accounting regulations. You may request deletion of your account and associated data at any time by contacting us.
Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted through our website, secure payment processing through PCI-compliant payment gateways, restricted access to personal information on a need-to-know basis, and regular security assessments of our systems.
Your Rights
Under applicable Indian law (Information Technology Act, 2000 and its rules), you have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party website you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
For any privacy-related questions, data access requests, or concerns, contact us at:
Hair Extensions Luxe (a brand of Hair Envy LLP)
Email: info@hairextensionsluxe.com
Phone: +91 7291824563
Address: C41, Mangolpuri, New Delhi 110083, India
