Terms of service
Terms of Service
Effective Date: March 2026
Welcome to Hair Extensions Luxe (hairextensionsluxe.com), operated by Hair Envy LLP, a Limited Liability Partnership registered in India. By accessing or using our website, placing an order, booking an appointment, or interacting with us in any way, you agree to be bound by these Terms of Service. Please read them carefully.
1. About Us
Hair Extensions Luxe is a brand owned and operated by Hair Envy LLP. Our registered office is at C41, Mangolpuri, New Delhi 110083, India. Our retail store is located at Booth No 71, Beside Shivangi Verma Makeup Studio & Academy, Sector 16 Huda Market, Faridabad, Haryana 121002. You can reach us at info@hairextensionsluxe.com or +91 7291824563.
2. Eligibility
You must be at least 18 years of age to make a purchase on our website. By placing an order, you represent that you are at least 18 years old and have the legal capacity to enter into a binding agreement.
3. Products and Descriptions
We make every effort to display our products as accurately as possible, including colours, textures, and lengths. However, the actual appearance of products may vary slightly from images on our website due to differences in photography, lighting, screen settings, and the natural variation inherent in human hair products. All product descriptions, specifications, and pricing are subject to change without notice. Hair Extensions Luxe reserves the right to modify or discontinue any product at any time.
4. Pricing and Payment
All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. We accept payments via credit cards, debit cards, UPI, net banking, and other payment methods available through our secure payment gateway (Razorpay). Payment must be received in full before your order is dispatched. We reserve the right to cancel orders where payment cannot be verified or is suspected of fraud.
5. Orders and Shipping
Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason, including product availability, pricing errors, or suspected fraud. Once your order is confirmed and dispatched, you will receive a shipping confirmation with tracking details via email and SMS. Delivery timelines are estimates and not guaranteed. Typical delivery timelines are 5-7 business days within India and 7-10 business days for international orders. Please refer to our Shipping Policy for full details.
6. Returns, Exchanges, and Refunds
Our return and refund policy is detailed in our separate Return and Refund Policy available at /policies/refund-policy. By making a purchase, you acknowledge and agree to the terms outlined in that policy, including the 7-day return window and conditions for eligible returns.
7. Intellectual Property
All content on this website, including but not limited to text, images, graphics, logos, product descriptions, blog articles, videos, and software, is the property of Hair Envy LLP and is protected by Indian copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.
8. User Accounts
When you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account. We reserve the right to suspend or terminate accounts that violate these terms.
9. Prohibited Activities
You agree not to use our website for any unlawful purpose, to impersonate any person or entity, to interfere with or disrupt the website or servers, to attempt to gain unauthorised access to any part of the website, to collect personal information of other users without their consent, or to use automated tools to scrape or extract data from the website.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Hair Envy LLP shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability for any claim arising from a purchase shall not exceed the amount you paid for that specific product.
11. Indemnification
You agree to indemnify and hold harmless Hair Envy LLP, its partners, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms of Service or your use of our website.
12. Governing Law and Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in Faridabad, Haryana, India.
13. Amendments
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after any changes constitutes your acceptance of the modified terms.
14. Severability
If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15. Contact Information
For questions about these Terms of Service, please contact:
Hair Extensions Luxe (a brand of Hair Envy LLP)
Email: info@hairextensionsluxe.com
Phone: +91 7291824563
Registered Address: C41, Mangolpuri, New Delhi 110083, India
Retail Store: Booth No 71, Sector 16 Huda Market, Faridabad, Haryana 121002
